Overview

Let your provider know you will be attending an upcoming appointment by confirming your attendance ahead of time.  Appointment participants have the ability to confirm their attendance via the 24 and 1 hour appointment reminder emails.

By confirming your appointment you are reassuring the provider of the appointment that you will be will indeed be able to attend.

Unable to attend an appointment? Check out our support article "How To Cancel Your Appointment"

Quick Links ⚡️

Web Experience

Mobile Experience

Appointment Reminders

When your appointment date is near, you will receive an email notification 24 hours and 1 hour before your upcoming appointment.  If your clinic has enabled appointment confirmations, the email you see will have an option to confirm attendance. Depending on the device use to confirm your attendance, the experience may vary. 

Web Experience

Clicking on the Confirm attendance button will bring you to the confirmation landing page on your web browser which will display a message stating that you have successfully confirmed your attendance.  This page contains information pertaining to your upcoming appointment like the provider, date, time and type of appointment (video, messaging, phone or in-person) you are attending.

Congratulations! You've successfully confirmed your attendance for the upcoming appointment!

Note: If you have not set a password on your account, you will be required to do that first before being able to confirm your appointment.

From here, you can either choose to close the window or click Continue to complete any outstanding items and access the platform.

Whether you've clicked continue on the confirmation landing page or logged in again in the future, you'll notice that on the appointments list page, the appointment card for the appointment you confirmed will show "Attendance confirmed" in the top left of the card above the date and time.

If there are any appointments that have not been confirmed, those appointments will display "Attendance pending" and can be confirmed once you receive the appointment reminder email for that specific appointment.

Mobile Experience

With the mobile app installed, clicking on the Confirm attendance button will launch the mobile app and bring you to the to the confirmation landing page.  Once on the landing page, you will see a success message and information pertaining to your upcoming appointment such as the provider, date, time and type of appointment (video, messaging, phone or in-person) you are attending.

Congratulations! You've successfully confirmed your attendance for the upcoming appointment!

From here, you can either choose to close out of app or click Continue to complete any outstanding items and access the platform.

Whether you've clicked continue on the confirmation landing page or logged in again in the future, you'll notice that on the Upcoming tab, the appointment card for the appointment you confirmed will show "Attendance confirmed" in the bottom left of the card above the "More" button.

If there are any appointments that have not been confirmed, those appointments will display "Attendance pending" and can be confirmed once you receive the appointment reminder email for that specific appointment.

Already Confirmed Your Appointment?

If you've confirmed your appointment via the 24 hour reminder, when you receive the 1 hour reminder, it will indicate that you've previously confirmed your attendance and the button will now state "Visit my account".  Clicking this button will bring you into the web or mobile app and bypass the confirmation page allowing you to complete any outstanding items or access your appointments.

Need A Hand? 

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!