OnCall Health | Customer Support Portal

How can we help?

Search

Clients can now confirm their attendance or cancel the appointment via their reminder notifications (May 1, 2023)

Article author
Todd MacAinsh
  • Updated
  1. Clients can now confirm their attendance or cancel the appointment via their reminder notifications
    • Patients
      Screenshot_2023-04-28_at_4.24.11_PM.png
      • Added the ability to confirm appointment attendance through the 24 hour and 1 hour appointment reminder emails
      • Added the ability to cancel appointment attendance through the 24 hour and 1 hour appointment reminder emails
      • Added ability to see the cancellation policy for a clinic to the 24 hour and 1 hour appointment reminder emails
      • Web users will now have the ability to add a cancellation reason when cancelling an appointment
      • Appointment cards will now indicate whether an appointment is confirmed or not (Attendance confirmed / Attendance pending)

      • See support article for further information:

    • Providers/Coordinators
      Screenshot_2023-04-28_at_4.43.22_PM.png
      • Added ability for providers/coordinators to see confirmation status on appointment cards for 1:1 appointments (Attendance confirmed / Attendance pending)
      • Added ability for providers/coordinators to see confirmation status on appointment cards for group appointments (All attendees confirmed / # attendees pending)
      • Added ability to see confirmation status in analytics .csv export

      • See the following support articles for more information:

  2. Providers and coordinators will now see the Platform configuration tab in a new layout

platform_configuration.png

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.