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Telehealth Link - Credible

Article author
Andreina Charris
  • Updated

This integration streamlines the transfer of telehealth links directly from OnCall to Credible, allowing providers to easily access their virtual care appointments with their patients.

Here's a quick rundown of how it works:

  1. Booking an Appointment in Credible:

    • Once an appointment is booked in Credible, the link will be generated and available in Credible in ~15 mins
  2. Initiating the Telehealth Session:

    • Click on "Join Video Session" for the specific service (as shown in the image below)
    • This action will launch the zoom link for the appointment, which your patient will be joining as wellScreenshot 2023-12-13 at 9.41.26 AM.png
  • Important Note:

    • The provided link is a Host link and is meant to be used exclusively by the provider host

    Limitations to Keep in Mind:

    • The integration will sync Zoom links for hosts only into Credible. 🔄
    • Avoid sharing this link with 3rd party participants or co-hosts, as using it may inadvertently remove the host from the meeting upon joining. ❌
      • Third party participants can be added to the appointment in OnCall directly, and will have access to their own zoom link via OnCall portal

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