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How to Start a Screen Share Session in an Appointment

Article author
Helen
  • Updated

Once you have downloaded and installed either OnCall Health's Secure Video Client (SVC) or OnCall Health's custom implementation of Zoom for Healthcare, you will be able to share your screen with clients.

This can be an effective tool for reviewing homework exercises or any other helpful resources you would like to share with your clients.

 

Using OnCall Health's Secure Video Client (SVC)

How to Screen Share on a Mac: 

At the time of your online video appointment, click Join Video Session

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To begin sharing your screen, click the button on the top task bar of your browser which says 'Share', farthest to the right. You can select an individual window (Under Window), or your entire screen (Under Screen)

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Select the window on your screen that you would like to share. 

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Your client will be able to follow along while you continue on with your appointment. When you are done sharing your screen, click on the Share taskbar again, followed by 'None' to stop. Even after ending a screen share, you can continue your online video appointment for as long as needed. 

 

How to Screen Share on a Windows Device: 

At the time of your appointment, click on "Join Video Session". To begin sharing your screen, click the button on the top task bar of your browser which says 'Share', farthest to the right. Select the window you would like to share. You can select an individual window (under Window), or your entire screen (Under Monitor)

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This screen is black on purpose. You should be able to see your image in this black square.

 

Your client will be able to follow along while you continue on with your appointment. When you are done sharing your screen, click on the Share taskbar again, followed by 'None' to stop. Even after ending a screen share, you can continue your online video appointment for as long as needed.

Please note: your client can share their screen with you by following the same steps outlined above. 

 

Using OnCall Health's WebRTC option for Secure Video Client (SVC)

Follow these simple steps you will be able to share your screen in your next virtual appointment when using video-in-browser (webRTC). 

🩺.  Join Appointment: To begin join, an active appointment and connect with your patient from your web browser. It is recommended you use Google Chrome for this.
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📤   Share Screen:  Next, click on the presentation button to begin sharing your screen. You will then be prompted to select an active computer screen or browser window to share with your patient. 
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💡 Please note: Screen sharing permissions will need to be enabled for Mac Users within your System Preferences -> Privacy & Security. 

🔒  Security:  Sharing your entire screen means your patient can see everything open on your desktop computer.  Be sure to not have any private information visible as it may be in sight of your patient. 

 

Using OnCall Health's custom implementation of Zoom for Healthcare

At the time of your online video appointment, click 'Join Session'. The Zoom application should launch. Once the Zoom application is open, click on the green "Share Screen" button in the middle of the Zoom toolbar. 

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You'll be prompted to select an option to share. You can choose to share your entire desktop, a tethered mobile device, a specific window, or you can also use the whiteboard option.

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If you need additional support, please refer to Zoom's knowledge base article on sharing your screen.

 

If you have any further questions, please do not hesitate to contact us at support@oncallhealth.ca.

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