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How to prepare for your Secure Messaging appointment

Article author
Helen
  • Updated

Here's a guide on how to get ready for your Messaging Session with your provider

1. You will have received an e-mail confirmation as well as several e-mail reminders with your appointment details. Prior to the start of your appointment, click "here" in any of these e-mails.

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2. If it is your first time logging in, you will be prompted to create a password and agree to OnCall Health's privacy policy.

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3. You will be prompted through a couple of steps to ensure that you are all set up for your upcoming appointment. Please note: your healthcare provider may require your payment information to confirm your appointment.

4. Once logged in, navigate to the Messages tab.

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5. You will be able to send and receive messages (and file attachments!) with your healthcare provider by choosing the appropriate conversation from the left sidebar.

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If you have any further questions, please contact technical support at support@oncallhealth.ca

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