OnCall Health | Customer Support Portal

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Billing FAQs

Article author
Brianna Felts
  • Updated

Q: Will I be able to confirm if and when my client has entered their payment information?

A: Yes, you'll be able to confirm whether the client has successfully entered payment information leading up to the appointment (denoted by the 💲 icon below) via 

1️⃣The appointment card


2️⃣Their associated Roster Contact


You will also be able to see if clients have not entered their payment information via the 2 areas mentioned above


Q: Do I need to send my patient a receipt after our appointment?

A: OnCall Health automatically sends your patient a receipt via e-mail after an appointment is completed. This receipt can be submitted for reimbursement.

Q: What is the credit card fee charged for using payment processing (please note, this applies only to those patients being billed through OnCall Health’s integrated billing platform).

A: Providers will be charged a processing fee of 2.9% plus $0.30 per transaction, this is the industry standard.

Q: What if my patient doesn’t have a credit card?

A: If your patient does not have a credit card or would like to pay for their appointment using a different method, simply set the fee to $0 when creating the appointment. Appointments with no fee will not prompt the patient to enter payment details, and your patient will not receive a receipt. In this case, you will be responsible for collecting payment.

Q: How do I make a refund for a patient?

A: If you are trying to make a refund, you will need to contact your Account Manager, and they will be able to process the refund for you. 

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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!



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