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Billing FAQs

Article author
Alexandra Latter
  • Updated

Q: Will I be able to confirm if and when my client has entered their payment information?

A: Yes, you'll be able to confirm whether the client has successfully entered payment information leading up to the appointment (denoted by the green dollar sign icon below).

You will also be able to see if clients have not entered in correct payment information in their account if their appointment has only a grey circle with no dollar sign present. When highlighted over, a dialogue box will pop up indicating the client has not entered proper payment information. 

Q: Do I need to send my patient a receipt after our appointment?

A: OnCall Health automatically sends your patient a receipt via e-mail after an appointment is completed. This receipt can be submitted for reimbursement.



Q: What is the credit card fee charged  for using payment processing (please note, this applies only to those patients being billed through OnCall Health’s integrated billing platform).

A: Providers will be charged a processing fee of 2.9% plus $0.30 per transaction, this is the industry standard.

 

 

Q: What if my patient doesn’t have a credit card?

A: If your patient does not have a credit card or would like to pay for their appointment using a different method, simply set the fee to $0 when creating the appointment. Appointments with no fee will not prompt the patient to enter payment details and your patient will not receive a receipt. In this case you will be responsible for collecting payment.

 

 

Q: How do I make a refund for a patient?

A: If you are trying to make a refund, you will need to contact your Account Manager and they will be able to process the refund for you. 

 

If you have any further questions please contact support@oncallhealth.ca or 1(888) 687 9288 ext 1

 

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