OnCall Health | Customer Support Portal

How can we help?

Search

How to Create a Group Appointment

Article author
Helen
  • Updated

Regardless of the modality of the appointment (video, messaging, in-person, or phone), it's easy to schedule group appointments using OnCall Health. After logging into your account, just follow the steps below to create a group appointment. 

First, get started by pressing the "+" button in the bottom right corner of the Appointments page. From the options that appear, select in-person, phone, or video.

mceclip0.png


Complete each field in the New Appointment window. You can add multiple participants to the group appointment by clicking on "Add Participant" and entering each participant's name, email address, and fee (if applicable).

mceclip2.png

 

Please note: If you process payments through your account, you'll need to enter the full dollar amount under the Fee field per participant. If you are prompted to enter a Fee, but will not be using your account to process payment for this group appointment, please enter a value of 0 for each participant.

 

Hit Create Appointment and you'll return to the Appointments screen where you can review the details of your group appointment on the appointment card. 

mceclip1.png

 

Each participant you've listed in the group appointment will receive an automated e-mail confirmation once the appointment has been created. They will also receive e-mail reminders 24 hours and 1 hour prior to the appointment, each of which will prompt them to visit their account and ensure they are set up for the appointment.

If you have any further questions, please do not hesitate to contact us at support@oncallhealth.ca.

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.