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A very important checklist to get started

Article author
Alexandra Latter
  • Updated

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This checklist will ensure you have everything you need to start seeing your clients online using OnCall Health.

  • Ensure your mobile iOS or Android device, desktop or laptop computer has a reliable internet connection.
  • Download the desktop app for your computer or mobile app for your phone/tablet. You will receive an email that will prompt you to download and install the app.
  • Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the top right hand corner underneath your name in your OnCall Health account (desktop or laptop computer only.)
  • Up to 10 minutes prior to your scheduled appointment, please click on Join Call to automatically launch the app.

If you prefer to join the online video call via your web browser:

  • Ensure your mobile iOS or Android device, desktop or laptop computer has a reliable internet connection
  • Download or update to the most recent version of Google Chrome and remind your client to do the same.
    Please note: Safari, Internet Explorer and mobile browsers are not compatible with OnCall.
  • Set your webcam and microphone permissions by following these steps.
  • Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the bottom left corner of your OnCall Health account.
  • Up to 10 minutes prior to your scheduled appointment, please click on Join Call to connect.


Please contact support@oncallhealth.ca if you have any further questions.

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