Changing Video Quality

If you are experiencing video quality issues, changing the resolution of your video, by following the steps below, can help improve your experience. 

Resolution Settings for Mac: 

• When using a Mac, select ‘Conference’ from the top taskbar.
• Under this menu you will see Advanced options. Click to select.
• From here, select Max Resolution, and select the option lower than the default setting (default setting should be 720p).

Resolution Settings for PC: 

• Select ‘Conference’ from the top taskbar of the Secure Video Client
• Decrease the video quality from the default setting (the default should be 720p) to the next-lowest resolution setting.

Need Support? 

If you're still having difficulties, at any stage, please contact OnCall Support atsupport@oncallhealth.ca or  (888)-687-9288