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How To Change Video Quality on SVC

Article author
Dennis Myl
  • Updated


If you are experiencing video quality or connectivity issues, changing the resolution of your video by following the steps below, can help improve your experience. 

Guide 📖

Resolution Settings for Mac: 

  • When using a Mac, select ‘Conference’ from the top taskbar.
  • Under this menu, you will see Advanced options. Click to select.
  • From here, select Max Resolution, and select the option lower than the default setting (the default setting should be 720p).




Resolution Settings for PC: 

  • Select ‘Conference’ from the top taskbar of the Secure Video Client
  • Decrease the video quality from the default setting (the default should be 720p) to the next-lowest resolution setting.

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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!


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