This article describes how to install or update the OnCall Health secure video client.
In preparation for an online video appointment, it is recommend you download and install the most up-to-date version of the secure video client. Please follow the steps below to download or update.
We also highly recommend using Google Chrome to optimize the best experience
- Log into your OnCall Health account.
2. Click "test your webcam and microphone" in the top right hand corner, where you will see your provider name listed.
3. Follow the steps onscreen, this should take 5-10 minutes. Click on 'Next Step'.
4. This step is testing your system requirements to ensure that your device meets system requirements. Click on 'Next Step'.
5. Click on "1. Click here to download the Secure Video Client".
* Please ensure that you install the Secure Video Client by opening the download from your downloads folder.
7. Now you will be directed to open the test window. Click on "Open the test window".
If you're having difficulties at any stage, please indicate that you need further assistance and you will be walked through several more steps to troubleshoot. You're also welcome to contact support with additional questions at firstname.lastname@example.org.