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ACI: Creating a Group Appointment

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After logging into your ACI Specialty Benefits account, please follow the steps below to create your online video appointment.

Please note: it is recommend to download the ACI Video Chat desktop app for the best experience. Click here to learn more. If you prefer not to download the ACI Video Chat desktop app, you must use an up-to-date Google Chrome web browser to continue.

  1. Get started by pressing the big green button.

2. Complete each field in the New Appointment window. Add additional participants by clicking "Add participant".

3. Your clients will receive an automated e-mail confirmation once the appointment has been created. They will also receive several e-mail reminders, prompting them to visit their account and ensure they are set up for your appointment.

4. Complete your online appointment as scheduled.

6. When ready, hang up the call and be sure to Complete the appointment before exiting.

Please contact conferencing@acispecialtybenefits.com if you have any further questions.


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