Overview

The mobile iOS and Android apps allow you to:

• Schedule online video appointments

• Edit or reschedule online video appointments

• Complete online video appointments with your clients

• Process payments for online video appointments

The iOS and Android apps are available for download on the App Store or Google Play stores by searching "OnCall Health".

Guide 📖

Once downloaded, you will be prompted to enter your username (e-mail address) and password. 

To create a new appointment, click on the '+' button in the top right-hand corner

Complete each field as prompted

A couple of tips:

• If you are creating a group appointment, click "Add participant" multiple times to add multiple participants
• If you will not be using OnCall Health's billing tool, enter a Fee of "0"

At the time of your scheduled appointment, click Join Video Session to get started. Your client will be prompted to do the same.

You will be prompted to allow OnCall to access both your webcam and your microphone. Click OK.

After your appointment has ended, you will be prompted to confirm the charge before processing your client's payment.

If a Fee was set when the appointment was created, you will see the three options below:

• Complete - payment will be processed in full, and both you and your client will receive a receipt by e-mail
• No-show fee - your practice's no-show fee will be processed only if this has been set up with our team
• No charge - no payment will be processed

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!