After logging into your ACI Specialty Benefits account, please follow the steps below to create an in person appointment.
Please note: Before creating your first appointment, ensure that you have logged in to ACI Video Chat from a desktop or laptop computer on a Chrome web browser. If you need to update or download a web browser, please see here.
- Get started by pressing the big green button and selecting the in-person appointment type, represented by the person icon.
2. Complete each field in the New Appointment window.
As a best practice, your office location/address should be included in the "Appointment title" field to ensure clients have this information.
3. Your client will receive an e-mail invitation as well as several e-mail reminders prompting them to "Visit your Account."
4. You and your client can securely attach files before or after a scheduled appointment.
6. Run your appointment as scheduled. Once done, log into your ACI Specialty Benefits account to "Complete" the appointment.
If you have any further questions, please contact