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ACI: Install or update the ACI Video Chat Application

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This article describes how to install or update the ACI Speciality Benefits Video Chat Application.

In preparation for an online video appointment, it is recommend you download and install the most up-to-date version of the ACI Video Chat Application. Please follow the steps below to download or update:

  1. Log into your ACI Specialty Benefits account.

2. Click "test your webcam and microphone" in the top right corner under the drop down menu.

3. Follow the steps onscreen, this should take 5-8 minutes. 

Click the link next to the 1. to download the most up-to-date version of the ACI Video Chat Application.

After installing (more information on installing for Mac or Windows), click next step. Click on next step to launch a test and ensure everything is working smoothly.

Confirm that everything is working smoothly and you're all set!


4. If you're having difficulties at any stage, please indicate that you need further assistance and you will be walked through several more steps to troubleshoot. You're also welcome to contact support with additional questions at conferencing@acispecialtybenefits.com.

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