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Troubleshooting Tips: Forms

Article author
Dennis Myl
  • Updated


Interactive forms are a great way to ensure that your provider has all the required information prior to your appointment. If you're having issues with your form, please try to follow the steps below to troubleshoot. If you continue to experience issues, please reach out to our technical support team.

Problem: I have completed my form, but I am unable to submit or my form is showing me a blank screen. 

Solution 1:  If you are unable to submit the form, ensure that you have completed all of the answers required. All mandatory fields are marked with an asterisk (*). If you have not fully completed the form, the mandatory fields that you missed will be bolded in red. 

Solution 2: Refresh your page and re-enter your form responses.

Problem: I had to leave halfway/refresh my page and now all of my information is gone.

Solution: Unfortunately, we do not store progress in your forms if you leave halfway. With this in mind, ensure that you set aside enough time to complete your form all at once. If you are unable to complete your form at the moment, please click "Complete form later". As well, if you leave the page, you will be prompted to complete the form again the next time you log in. 

Problem: I received an email about my forms but I can't find them. 

Solution: If you have been assigned forms but are unable to find them, please click here to learn how to access your forms

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!


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