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Troubleshooting Tips: Forms

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Are you having trouble to accessing, completing, or submitting the forms that your provider has assigned to you?

Interactive forms are a great way to ensure that your provider has all required information prior to your appointment. If you're having issues with your form, please try to follow the steps below to troubleshoot. If you continue to experience issues, please reach out to our technical support team.

Problem: I have completed my form, but I am unable to submit or my form is showing me a blank screen. 

Solution 1:  If you are unable to submit the form, ensure that you have completed all of the answers required. All mandatory fields are marked with an asterisk (*). If you have not fully completed the form, the mandatory fields that you missed will be bolded in red. 

Solution 2: Refresh your page and re-enter your form responses.

Solution 3: We highly recommend using Google Chrome for all of your OnCall Health appointment needs. If you are using other browsers, you may experience some issues. Please download Chrome and try completing your forms again. You can download Google Chrome here.

Problem: I had to leave halfway/refresh my page and now all of my information is gone.

Solution: Unfortunately, we do not store progress in your forms if you leave half way. With this in mind, ensure that you set aside enough time to complete your form all at once. If you are unable to complete your form at the moment, please click "Complete form later". As well, if you leave the page, you will be prompted to complete the form again next time you log in. 

Problem: I received an email about my forms but I can't find them. 

Solution: If you have been assigned forms but are unable to find them, please click here to learn how to access your forms

If you require further assistance, please contact support@oncallhealth.ca.

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