OnCall Health | Customer Support Portal

How can we help?


How To Add and Search for Contacts

Article author
Dennis Myl
  • Updated


Within the Roster tab, you can now quickly add, view, and search all of your patient profiles in order to get the information you need quickly and easily.

Guide πŸ“– 

Adding New Contacts πŸ‘₯

In the Roster tab, you will see a blue '+' icon on the search bar on the left-hand side. Clicking on this icon will open up an 'Add Contact' window.

Here you can add your contact using your contact name and contact email. The contact phone number is optional and can be added later on.

Note: You will be able to edit the contact name later but not the contact email. Please ensure you have entered the correct email.


Once your new contact is added, you are now able to fill in any notes that you have, book appointments, complete session notes, and more! 

You can also add contacts to your patient Roster when you are creating a new appointment. By checking "Add to Roster", you'll be able to populate your contact list. 


How to Search for Contacts πŸ”

Now that your patient list is populated, you can search in your directory of existing patients easily. 

  • In order to search your Roster list, simply type the name in "Search Contacts". The search function will populate names that match your search.


  • In order to get out of the search function, simply delete your search query by pressing the "x" or backspace. If you perform that function and you are still stuck, enter a space and then delete everything again. You should be redirected to your entire patient Roster list. 
  • You are also able to search for any field that is available on the Roster Profile tab such as name, email, phone number, Health Card ID, etc. Please note that the default fields are Name, Phone number, and Email. If you have any custom fields, it would be different than this example. Please refer to this article for more information about the custom Roster field. 
  • For example: 

    If Chester's "Reasons for a visit" is "Anxiety", you can now search for "Anxiety" in the search box and this contact as well as other contact which has "anxiety" in their profile will show up. 


    Need A Hand? πŸ™‹πŸ½πŸ€”

    Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!



Was this article helpful?



Please sign in to leave a comment.