Overview

It's easy to download and export your secure messaging sessions as .CSV files for your records, follow these steps to learn how to do so!

Guide 📖

Navigate to the 'Messages' tab and find the conversation you'd like to export. Please note that this process works for both Active and Archived conversations

Once the correct article is selected, click on the '...' icon in the top right, followed by 'Export chat to CSV'

A download will begin of a .CSV file of the conversation

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!