This guide will walk you through how to test the webcam and microphone to make sure that you are all set for the appointment
After logging into your account, you will be able to see your name on the top right corner with a dropdown button. Click on the button, followed by "Test your webcam and microphone"
You will be prompted to onboarding process with 4 steps that you have completed before
Follow the instructions on the screen. When you’re in step 2- Installing the Application, please note that you do not have to click on 1) Click here to download the Secure Video Client since you have already downloaded and installed it. Click on “I was able to install. Next Step”
In step 3- Testing the Application, click on Open the Test Window and click on Open Secure Video Client when prompted
If you see yourself on the screen with a yellow bar moving indicating volume, that means that you’re all set for your appointment
You're all set! Please make sure to click on the Join Video Session button when it's the time of the appointment.
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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!