OnCall Health | Customer Support Portal

How can we help?

Search

What to do if I click on Open Secure Video Client and nothing happens?

Article author
Ly Do
  • Updated

If you are trying to connect with your provider/ patient and see a small window popping up asking for permission to Open Secure Video Client, however, when you click on it, nothing happens, please follow the steps below

mceclip0.png

1. Check to ensure that Secure Video Client is not currently open in the background. 

mceclip2.png

For Mac users, you can do so by checking your Dock and close the Secure Video Client application 

mceclip1.png

For Windows users, you can do so by checking your Taskbar and close the Secure Video Client application

Image result for taskbar on windows

2. Once you have checked that you do not have Secure Video Client open in the background, go back to the website browser where you log into your account, click on Relaunch Video Session

 

mceclip3.png

3. You will be redirected to the Launching page again, please click on Open Secure Video Client

mceclip4.png

4. If you are still unable to open Secure Video Client after doing so, please click on Cancel

mceclip6.png

5. Click on "Click here to join your video session now via your browser".

Please note: Joining the video session on your website browser is only available on Google Chrome and Firefox. Please switch to these website browsers if you are unable to join your video session via the Secure Video Client application

mceclip7.png

If you still have any difficulty connecting with your provider, please reach out to us at support@oncallhealth.ca or 1(888) 687 9288 ext 1

 

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.