Overview

Use this guide to learn how to enter in payment information during the booking process

Guide 📖

After your health care provider creates an appointment with a fee, you will be sent an email prompting you to log into your account. The login page can be found in the confirmation email sent by your provider to your email or Here for Canada-based users 🇨🇦 or Here for US-based users 🇺🇸

Once you log in, you will be prompted to enter your card information.

Note: Ensure that you do not put any spaces when entering your information. You will be automatically taken to the next appropriate field.

You will not be able to skip this step if there is a fee associated with the appointment or there is a cancellation policy in place. 

If you wish to update your payment information, please refer to this guide

Note: If you are using an Android device, you now have the option to use the NFC scanner in your phone to enter your payment details.

To use the scanner follow the instructions below:

Log into your patient account on your mobile phone. You will be prompted to enter your card information if you have a scheduled appointment that has a fee associated with it.

Use the mobile app to scan your credit card by holding it by your phone for a few seconds. You can do this instead of typing in your details.

Press Submit when your details have been entered.

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!