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What happens after an Appointment is created

Article author
Ly Do
  • Updated

As you created your appointments, you might be wondering what will happen after an appointment is created? That is a great question, which this guide will show you how to answer. 



Right after you create an appointment, a notification email will be sent to both you (the provider) and your client to confirm that an appointment has been scheduled on [DATE]. The subject line is ‘Appointment Created’.

If this is a first time client, they will be given instructions in the email to set up their account and download the Secure Video Client application.

If this is a returning client, they will be given a link to log into their account as usual. 

Please note: Both you and your client can always check the exact time and date of the appointment by directly logging into your account

Device Testing:

Only applicable for first time user who does not have the desktop application or mobile application installed on their device. 

Once your client finished creating their password, they will be able to log into their account and will be walked through some quick steps to get set up on their device. 

  • If the client is using a computer device, they will need to install our Secure Video Client application.
  • If the client is using a mobile device, they will be prompted to install our OnCall Health mobile app. 

Timely reminder:

If you are scheduling an appointment more than 24 hours in advance, your client will also be sent 2 more reminder emails 24 hours and 1 hour prior to the appointment time. This is an effort from OnCall to reduce client’s missing appointments due to the lack of notification and reminder. 

Automatic fee collection:

If there is a fee associated with your appointment, you will be able to charge the client immediately after clicking on the “Complete” or “No show” button after you have completed the session with your client. Please be advised that both you and your client will be automatically sent an invoice. 

If the charge was not successfully charged, you will be notified via email and will be able to reprocess the payment. For instructions to reprocess payment, please refer to this article.

If you have any further questions, please do not hesitate to contact us at support@oncallhealth.ca.

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