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How to delete Attached Files?

Article author
Ly Do
  • Updated

Have you accidentally sent a file to your client? Here is the guide on how to delete the attachment files that you do not want your clients to see. 

Please note that as a provider, you do not have ability to delete forms that have been assigned to your client, however, you will be able to delete attachment files that you sent to your clients. Please contact Technical Support to delete any accidentally assigned forms. 

  1. Navigate to the appointment that you would like to delete the attached files, click on the download iconfinal_5e6bb48d4306460016de0c29_464070.gif

2. Click on the trash icon on the right side of the attached file

final_5e6bb4df395f550016c3c60c_20571.gif


3. You are all set! Your clients will not be able to see the attached file that you just sent to them anymore. 

 Please note: 

mceclip0.png indicating FORMS assigned with the ability to preview, submit and download

 mceclip1.png  indicating FILES attached with the ability to download

mceclip2.png    indicating the ability to upload file for both clients and providers, and assign forms for providers only

If you still have any difficulty, please feel free to contact Technical Support at support@oncallhealth.ca.

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