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How to change payment information as a Patient

Article author
Ly Do
  • Updated

Are you looking to update your card information? This guide will walk you through how to change your payment information as a Patient on your computer device as well as mobile/ tablet device

COMPUTER DEVICE

1. Log into your account at app.oncallhealth.ca/login (Canada) or app.oncalhealth.us/login (America).

2. On the top right corner, click on the dropdown button where you can see your name

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3. Click on Account Settings

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4. Click on Change payment card

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5. Enter your new card information and click Save after you finish entering the new information

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6. Once you have done so, click back on Appointment tab see all upcoming appointments and join video session

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MOBILE/ TABLET DEVICE

1. Open the OnCall Health mobile app and log into your account 

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2. You will see the list of all upcoming appointments. Click on the "profile" icon on the bottom left hand side of the screen

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3. Click on "Update payment method" button. Please note that this button will only be available if you have entered your payment information before.

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4. Enter your new payment information and click on "Submit"

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If you have any further question, please feel free to reach out to Technical Support at support@oncallhealth.ca or 1(888) 687 9288 ext 1

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