Overview

If you are looking to start a screen share session on your Mac computer but are not able to share your screen, this article will walk you through how to troubleshoot this issue

Please note: This will only work with Mac OS Catalina or newer. 

Guide 📖

Open System Preferences, followed by Security and Privacy

Make sure that you are in the Privacy tab

Look for Screen Recording and make sure that the box for Secure Video Client is checked 

Please note: Screen Recording is a terminology for the functionality named by Apple. OnCall does not record or save any screen recordings. This permission is solely used to allow for screen sharing.

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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!