Overview

Providers and administrators are now able to create custom fields that will be added to a contact’s roster profile. The fields will be added to the Roster’s default fields of Name, Email, Phone number, and notes.

The custom fields could be in any of the following formats:

• Check box
• Short text 

As a provider, you will be able to customize the following: 

• Add a checkbox or text field
• Name the fields 
• Make a field active or inactive
• Reorder fields

Please note: 

• Fields cannot be deleted after they are created, you can make the field INACTIVE if you do not want to see the field on your Roster page
• Duplicate fields cannot be created
• These fields will go into your Analytics (if you have the Analytics feature)

How to configure your Custom Fields for one division:

Log into your account as an administrator. Go to your name on the right-hand side and click on ‘Configuration’

If you are in multiple divisions, please choose the division in which you wish to create the custom field. If you are only in 1 division, please make sure that it is the correct division.

Click on the "Create custom field" button and choose the type of field you want to create

Enter the title for the field in the provided box. Any new fields you add will appear above ‘Notes’. Fields are editable and deletable until you hit the Save button on the top right corner. The fields can be reordered by drag and drop.

Click on the "Save" button in the top right corner. 

How to configure your Custom Fields for all divisions that you are a part of:

Log into your account as an administrator. Go to your name on the right-hand side and click on ‘Configuration’

If you are looking to include these custom fields in all the divisions that you are a part of, choose "Universal Fields".

Click on the "Create custom field" button and choose the type of field you want to create

Enter the title for the field in the provided box. Any new fields you add will appear above ‘Notes’. Fields are editable and deletable until you hit the Save button on the top right corner. The fields can be reordered by drag and drop.

Click on the "Save" button in the top right corner. 

The toggles:

The toggle represents whether a field is active or inactive on the Roster page.

= ON (this will appear on roster)

= OFF (this will not appear on roster)

= ALWAYS ON (this is a default field that can't be changed) 

= ALWAYS OFF 

Hide Inactive Fields

This button will allow the user to hide the active fields so they can view only the active fields. To hide inactive fields, please check the box, to unhide inactive fields, please uncheck the box. 

Now that you have successfully created your own custom field, you can check your result in your Roster tab by clicking on Roster and referring to any particular contact. 

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!