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How to Cancel Recurring Appointments

Article author
Ly Do
  • Updated

If you are looking to cancel recurring appointments in bulk, this article will walk you through the steps to do so on our OnCall platform. 

From Appointment List view:

1. Log into your account.

2. On the appointment card, if you have a recurring appointment, you should see it marked with a 'Recurring appointment' icon.

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3. Click on the "Cancel" button and you will be asked to confirm which appointments in your series you want to cancel.

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Please note: Another way that you can cancel the appointments is by clicking on the "Edit" button and cancel from the appointment creation modal. 

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3.1. Click on the "Cancel appointment" button and you will be asked to confirm which appointment to be canceled. 

4. Click on the "Confirm" button and you will see a confirmation status if your appointments were cancelled successfully. 

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From Appointment Calendar view:

1. Log into your account and navigate to Calendar view.

If the appointment is a part of a series of recurring appointments, you will see the "Recurring appointment" icon.

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2. Click on the appointment and you will be able to cancel the appointment(s) from the appointment creation modal.

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3. Click on "Cancel appointment" button and you will be prompted to confirm which appointments to be canceled.

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4. Click on the "Confirm" button and you will see a confirmation status if your appointments were cancelled successfully. 

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Note:

The second option in the cancellation confirmation page will appear according to the order of where the appointment is within the recurring series.

For example, there are 10 recurring appointments.  When you cancel the 8th appointment, the message will be “This and following 2 appointments in the series”.

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If you have any questions regarding cancelling recurring appointments, please contact us at support@oncallhealth.ca or 1 888 687 9288 ext 1. 

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