If you are using your mobile/ tablet device as the main device to connect with clients, you might be wondering how to reprocess charges that did not successfully go through for your appointments. Please follow the instructions in this article for more information.
Navigate to the 'Past' appointment tab and look for the appointment charge that failed
Click on the 'Charge Failed' button. Follow the instructions on the page: Please select the participants that you would like to reprocess.
Click on the 'Process Payment' button.
Please note: The "Process payment" button will be in blue and clickable once the client provides a piece of valid payment information.
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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!