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How to Reprocess Payment on Mobile Devices

Article author
Ly Do
  • Updated

If you are using your mobile/ tablet device as the main device to connect with clients, you might be wondering how to reprocess charges that did not successfully go through for your appointments. Please follow the instructions in this article for more information. 

1. Log into your account on the mobile app. 

2. Navigate to the "Past" appointment tab and look for the appointment charge that failed. 

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3. Click on the "Charge failed" button. 

4. Follow the instructions on the page: Please select the participants that you would like to reprocess.

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5. Click on the "Process payment" button. 

Please note: The "Process payment" button will be in blue and clickable once the client provides a valid payment information.

If you have any further questions, please do not hesitate to contact us at support@oncallhealth.ca.

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