If you are using your mobile device to connect with your providers or patients and are having issues with your camera or microphone, please follow the instructions in this article
Go into your Settings app and look for the Privacy & Security settings
Once in this menu, look for Microphone and Camera settings
Once in the Microphone and Camera settings, look for the OnCall Health App (or branded app from your provider). Ensure the microphone and camera are enabled for the OnCall Health App (or corresponding branded app from your provider)
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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!