OnCall Health | Customer Support Portal

How can we help?

Search

How to allow camera and microphone permission on mobile devices?

Article author
Ly Do
  • Updated

If you are using your mobile device to connect with your providers or patients and are having issue with your camera or microphone, please follow the instructions in this article.

Apple devices:

1. Go to Settings.

settings.png

2. Scroll down to find the OnCall Health app. 

Image_from_iOS__22_.png

3. Click on the app and make sure that the access to microphone and camera is allowed. 

Image_from_iOS__24_.png

If the permission is already on but you are still having issue, disallow it and allow it again. 

Image_from_iOS__23_.png                       Image_from_iOS__24_.png

Android devices:

1. Go to "Settings"

mceclip1.png

2. Select "Apps & notifications" then select "See all apps"

mceclip4.png

4. Scroll down to find the OnCall Health app. 

mceclip5.png

5. Click on "Permissions"

6. Make sure that the "Microphone" and "Camera" are allowed

mceclip7.png    mceclip8.png  mceclip6.png

If you have any further question regarding permission on mobile app, please feel free to contact Technical Support at support@oncallhealth.ca. 

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.