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How To View Active and Archived Messages

Article author
Jasmine Laciste
  • Updated

Overview

Use this page to learn about what Active and Archived messages are and how to access them

Quick Links ⚑️

Computer πŸ–₯

Mobile πŸ“±

Guide πŸ“–

Computer πŸ–₯

Login to your account using the login page. The login page can be found in the confirmation email sent by your provider to your email or Here for Canada-based users πŸ‡¨πŸ‡¦ or Here for US-based users πŸ‡ΊπŸ‡Έ

Once logged in, you'll see the "Messages" tab in the middle of your screen

Messages.png

In the messages tab, you'll be greeted with all your Active conversations

An Active conversation is one that is currently being used by either you or your provider.

Active_mac.png

Clicking into an active conversation will open up a messaging window

convo_mac.png

In a conversation, you and your provider can send messages to each other and any other participants in the appointment, in addition to sending files to each other. Additionally, your provider can assign forms to you during the conversation

All files and forms that are sent or received during an appointment will be grouped under the attachment list on the right-hand side

Attachments_mac.png

You can also access Archived conversations

Archived conversations are those that have happened in the past and are marked as "complete". All messages, forms, and files sent or received during the appointment are still accessible even if the conversation has been marked as "complete". These conversations are presented as "Read-Only", meaning neither you nor the provider can make any edits to these messages once it has been marked as "complete"

Archived_mac.png

Please note that only providers are able to archive conversations. 

Mobile πŸ“±

Login to your account using the mobile app. Once logged in, click on the "Messages" tab at the bottom of your screen

IMG_FA65005693F3-1.jpeg

In the messages tab, you'll be greeted with all your Active conversations

An Active conversation is one that is currently being used by either you or your provider.

Active_Messaged_Mobile.PNG

Clicking into an active conversation will open up a messaging window

Active_conversation_mobile.PNG

In a conversation, you and your provider can send messages to each other and any other participants in the appointment, in addition to sending files to each other. Additionally, your provider can assign forms to you during the conversation

All files and forms that are sent or received during an appointment will be grouped under the attachment list on the right-hand side

Files_Sent_mobile.PNG

You can also access Archived conversations

Archived conversations are those that have happened in the past and are marked as "complete". All messages, forms, and files sent or received during the appointment are still accessible even if the conversation has been marked as "complete". These conversations are presented as "Read-Only", meaning neither you nor the provider can make any edits to these messages once it has been marked as "complete"

Archived_mobile.PNG

Please note that only providers are able to archive conversations. 

If you are having an issue accessing your active and archived messages, please ensure that you have the most up-to-date version of the application by deleting and reinstalling the app. 

Need A Hand? πŸ™‹πŸ½πŸ€”

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!

Support_Ticket.png

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