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Syncing With External Calendars

Article author
Dennis Myl
  • Updated

Overview

It's easy to integrate your appointment calendar with your Google Calendar, Office 365, or Microsoft Outlook calendars by following the steps below.

With our calendar sync, you can create appointments on the platform & have them sync to an external calendar, generate a link in your external calendar event that will take you to your account to join the session, and edit some details of your appointments from your external calendar (appointment time, date, duration and cancellation of the appointment).

This calendar integration will NOT be able to do the following:

  • Set your booking availability from your external calendar
  • Sync your external calendar events onto your platform calendar
    • The expected behaviour of this feature allows your platform calendar to be synced with external calendars but does not sync the other way around. 
  • Sync 1 external calendar with multiple platform accounts (for example, if you have 2 accounts on the platform, one as a provider and one as a coordinator)
  • Block you from creating an appointment when there is a conflicting event in your external calendar. Hence, you will still be able to create your appointment even when there might be an existing event in the same time slot
  • Create an appointment from the external calendar

If you do not have this feature enabled for your account, please contact your Customer Success Manager directly for more information. 

Guide 📖

Sync with Your External Calendar 🗓

Log into your account and click on your name in the top right-hand corner. Select Account settings.

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Click on the Calendars tab and click Connect.

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You'll be shown a list of compatible email calendars, select the one you'd like to sync with and login to your account

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You will then be prompted to allow OnCall Health to access your external calendar. Click Allow.      

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Once you have allowed the calendar to sync, you will be greeted with the following message. This indicates that the sync has been successful.

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NOTE: 

  • The first time you sync your calendar, it may take up to 1 hour to take effect.
  • If your calendar doesn't sync the first try, please try again.
  • Appointments that were created in the past will not be synced to the external calendar. Only appointments created from this point on will be added to your external calendar. 

Disconnecting with Your External Calendar 🗓

Log into your account and click on your name in the top right-hand corner. Select Account settings.

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Click on the Calendars tab and click Disconnect.

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Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!

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