Overview
If you are a patient who is looking to use multiple devices to connect with your provider, you might want to refer to this article to learn what you CAN and CAN'T do on different devices
Quick Links ⚡️
Features Available on Mobile and Web Applications 📱 🖥
Live Chat During Appointments 💬
Access Messaging session (Active and Archive) 💬
Cancel the appointments if allowed 🚫
Download files shared by provider 📩
Updating Payment Information 💳
Retrieve appointment receipts 🧾
Features Available Only On Web Application 🖥
Features Available on Mobile and Web Applications 📱 🖥
Joining Video Appointments 📅
On the Web application, patient users can click on the "Join Video Session" button on the appointment card up to 10 minutes before the appointment time. Please refer to this article
On the Mobile application, patient users can click on the "Join Video Session" button on the appointment card up to 10 minutes before the appointment time. Please refer to this article
Attaching Files 📎
On the Web application, patient users can click on the 📎 icon to securely share a file with their provider. Please refer to this article
On the Mobile application, patients users can click "More" button and navigate to "Files" section to "Attach file". Please refer to this article
Live Chat During Appointments 💬
On the Web application, you will be able to chat with your provider on the Appointment Summary page during a video session.
On the Mobile application, you will be able to chat with your provider by clicking on the messaging icon.
Access Messaging session (Active and Archive) 💬
On the Web application, navigate to the "Messages" tab and access Active and Archive messages for messaging sessions
On the Mobile application, navigate to the "Messages" tab to access the Active and Archive messages for messaging sessions
Cancel the appointments if allowed 🚫
On the Web application, you can click on the "Cancel" button to cancel the appointment (if applicable)
On the Mobile application, you can click on the "Cancel Appointment" button after specifying your cancellation reason (if applicable)
Access the "Documents" tab 📁
This tab allows you to access a gallery of all forms and files shared with you by your provider in chronological order
On the Web application, navigate to the "Documents" tab
On the Mobile application, navigate to "Documents" to access the Attachments tab
Download files shared by provider 📩
On the Web application, navigate to the appointment where the file was shared > click on the ⬇ icon. Please refer to this article
On the Mobile application, patients users can click the "More" button and navigate to the "Files" section to click and download the file. Please refer to this article
Updating Payment Information 💳
On the Web application, navigate to your name in the top right corner > Account Settings > Update payment card. Please refer to this article
On the Mobile application, navigate to the "Profile" tab > Update payment information. Please refer to this article
Complete assigned forms ☑
On the Web application, you will be prompted to complete any assigned forms when you log in
On the Mobile application, you will be prompted to complete any assigned forms when you log in
Retrieve appointment receipts 🧾
On the Web application, navigate to the Past appointment tab. Find the appointment that you want to retrieve the receipt and click on the Invoice button.
On the Mobile application, navigate to Past appointment tab and click on "Download invoice" button to review your appointment invoice.
Features Available Only On Web Application 🖥
Access Account Settings ⚙️
Please refer to this article.
Change Language setting 🌎
To change the language in which the web app is presented in, click on the dropdown menu beside your name in the top right corner
Need A Hand? 🙋🏽🤔
Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!
Comments
0 comments
Please sign in to leave a comment.