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What are the differences between the mobile application and web application on computer devices

Article author
Ly Do
  • Updated

If you are a patient who is looking to use multiple devices to connect with your provider, you might want to refer to this article to learn what you CAN and CAN'T do on different devices. 

AVAILABLE ON BOTH DEVICES

1. Join a video session

  • On the Web application, patient users can click on the "Join Video Session" button on the appointment card up to 10 minutes before the appointment time. mceclip0.pngPlease refer to this article
  • On the Mobile application, patient users can click on the "Join Video Session" button on the appointment card up to 10 minutes before the appointment time. Please refer to this article. mceclip1.png

2. Attach a file

  • On the Web application, patient users can click on mceclip3.png icon to securely share a file with their provider. Please refer to this article.
  • On the Mobile application, patients users can click on mceclip2.png icon to securely share a file with their provider. Please refer to this article.

3. Live chat during a video session

  • On the Web application, you will be able to chat with your provider in the Appointment Summary page during a video session.
  • On the Mobile application, you will be able to chat with your provider by clicking on the messaging icon.

mceclip6.png

4. Access Messaging session (Active and Archive)

  • On the Web application, navigate to the Messages tab and access Active and Archive messages for messaging session that was completed by the provider

mceclip14.png

  • On the Mobile application, click the  mceclip15.png icon to access the Active and Archive messages for messaging session that was completed by the provider

mceclip16.png

5. Cancel the appointments if allowed

  • On the Web application, you can click on the "Cancel" button to cancel the appointment (if applicable)

mceclip4.png

  • On the Mobile application, you can click on  mceclip5.png  icon to cancel the appointment (if applicable)

6. Access Document tab: This tab allows you to access a gallery of all forms and files shared with you by your provider in chronological order

  • On the Web application, navigate to the Document tab

mceclip6.png

  • On the Mobile application, navigate to mceclip7.png icon to access the Attachments tab

mceclip8.png

7. Download files shared by provider

  • On the Web application, navigate to the appointment where the file was shared > click on mceclip9.png icon. Please refer to this article
  • On the Mobile application, navigate to the appointment where the file was shared > click on mceclip10.png icon. Please refer to this article

8. Update your payment information

  • On the Web application, navigate to your name on top right corner > Account Settings > Update payment card. Please refer to this article
  • On the Mobile application, navigate to mceclip11.png  icon > Update payment information. Please refer to this article

9. Complete assigned forms

  • On the Web application, you will be prompted to complete any assigned forms when you log in

 

  • On the Mobile application, navigate to the mceclip7.png icon to access the Attachments tab. From here, you will be able to see all forms assigned and complete forms that were not submitted. 

10. Retrieve appointment receipts

  • On the Web application, navigate to the Past appointment tab. Find the appointment that you want to retrieve the receipt and click on the Invoice button. 

mceclip3.png

  • On the Mobile application, navigate to Past appointment tab and click on the mceclip1.png icon to review your appointment receipt. 

ONLY AVAILABLE ON THE WEB APPLICATION ON COMPUTER DEVICES

1. Access Provider's note:

Navigate to the Past appointment tab > Find the appointment > Look for this button mceclip12.png

2. Access Account Settings. Please refer to this article

3. Change Language setting. 

mceclip13.png

If you have any further questions, please feel free to contact Technical Support at support@oncallhealth.ca or 1 888 687 9288 ext 1. 

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