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What are the differences between the mobile application and web application on computer devices

Article author
Ly Do
  • Updated

If you are a provider who uses multiple devices to connect with your clients on the OnCall Health platform, please refer to this article for more information on what you CAN and CANNOT do on a mobile device compared to a desktop/ laptop. 

 

AVAILABLE ON BOTH DEVICES:

1. Create appointments from the Dashboard

  • On the Web application, please click on the mceclip0.png button on the bottom right corner. Please refer to this article
  • On the Mobile application, please click on the mceclip1.png button on the top right corner. Please refer to this article.

2. Create appointments from Roster: This will allow you to auto-populate the participant name and email address so you will not need to fill out these fields

  • On the Web application, navigate to the Roster tab > Choose the desired contact > Click “Create New Appointment”. Please refer to this article
  • On the Mobile application, navigate to the Address Book icon > Choose the desired contact > Click on “New”. Please refer to this article

3. Edit and cancel appointments

  • On the Web application, click on “Edit” and “Cancel” button on the appointment card.

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  • On the Mobile application, click on the “Pencil” and “Trash” icon on the appointment card.

mceclip3.png

 

4. Assign forms

  • On the Web application, click on the Paper clip icon > “Assign a Form” > Choose the desired form. Please refer to this article
  • On the Mobile application, click on the Paperclip icon > “Assign Form” > Choose the desired form. Please refer to this article

5. Attach files

  • On the Web application, click on the Paperclip icon > “Attach a file” > Choose your desired file. Please refer to this article
  • On the Mobile application, click on the Paperclip icon > “Attach an image” OR “Attach a document” > Choose your desired file. Please refer to this article. 

6. Download the attachments

  • On the Web application, navigate to the appointment the document was shared > Click on this mceclip4.png icon. Please refer to this article
  • On the Mobile application, navigate to the appointment the document was shared > Click on this mceclip5.png icon > Navigate to the Files tab. Please refer to this article

7. Live chat during a video session

  • On the Web application, you will be able to chat with your patient in the Appointment Summary page during a video session. 

mceclip7.png

  • On the Mobile application, you will be able to chat with your patient by clicking on the messaging icon.

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8. Complete appointments

  • On the Web application, click on the “Complete” button once the session is finished
  • On the Mobile application, click on the “Complete” button once the session is finished

9. Access Roster Contact Profile tab: This tab will allow you to see more information about a particular client such as their email address (can’t be changed), name, phone number and any related notes.

  • On the Web application, navigate to the Roster tab > Choose the desired contact. Please refer to this article.
  • On the Mobile application, navigate to the mceclip9.png icon > Choose the desired contact. Please refer to this article.

10. Access Roster Appointments tab: This will allow you to see the history of all appointments associated with a particular contact

  • On the Web application, navigate to the Roster tab > Choose the desired contact > navigate to “Appointments” page.
  • On the Mobile application, navigate to the mceclip9.png icon > Choose the desired contact > navigate to the “Appointments” page. Please refer to this article.

11. Access Roster Files and Forms tab: This will allow you to see a gallery of all forms and files shared with a particular contact

  • On the Web application, navigate to the Roster tab > Choose the desired contact > navigate to the “Files and Forms” page. 
  • On the Mobile application, navigate to the mceclip9.png icon > Choose the desired contact > Choose the according page. 

12. Change video resolution during a session

  • On the Web application, once you have the Secure Video Client application open on your computer, please refer to this article
  • On the Mobile application, once you join a video session, please refer to this article

13. Create a Messaging session

  • On the Web application, navigate to the Messages tab. Please refer to this article
  • On the Mobile application, click the mceclip0.png icon. Please refer to this article

14. Access the Active and Archive messages

  • On the Web application, navigate to the Messages tab. Please refer to this article
  • On the Mobile application, click the mceclip0.png icon. Please refer to this article

15. Retrieve appointment receipts

  • On the Web application, navigate to the Past appointment tab. Find the appointment that you want to retrieve the receipt and click on the Invoice button. 

mceclip3.png

  • On the Mobile application, navigate to Past appointment tab and click on the mceclip1.png icon to review your appointment receipt. 

16. Create a group session

  • On the Web application, click on the "+" button and click on "Add Participant" when creating a group session. Please refer to this article
  • On the Mobile application, click on "New" button and click on "Add Participant" when creating the group session. 

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ONLY AVAILABLE ON THE WEB APP ON A DESKTOP/ LAPTOP:

  1. Calendar view to set availability. Please refer to this article
  2. Access and review Appointment Requests. Please refer to this article
  3. Take session notes. Please refer to this article. 
  4. Access to Notes tab in Roster. Please refer to this article
  5. Assign forms without an appointment. Please refer to this article
  6. Attach file without an appointment. Please refer to this article
  7. Access to Analytics tab. Please refer to this article
  8. Share your screen during a video session. Please refer to this article
  9. Create, edit and cancel recurring appointments. Please refer to this article
  10. Access to Account Settings. Please refer to this article
  11. Change Language settings.

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If you have any further questions, feel free to contact Technical Support at support@oncallhealth.ca or 1 888 687 9288 ext 1. 

 

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