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What will happen after the provider clicks on Send Prescription?

Article author
Ly Do
  • Updated

Once you have added the patient information as well as adding their prescription, along with adding your signature, you will need to click on Send Prescription. Here is the outline of what will happen once you have sent the prescription electronically to the pharmacy. 


  • Once the provider clicks Send Prescription, they will see a “Pending” status on their Active Prescription section. Once the prescription successfully goes through to the pharmacy via efax, the status will be changed to Resend Prescription. This process usually takes up to 10 minutes. 

You’re done! Please do not click on Resend Prescription if not necessary. 

Please note: Resending the prescription will change the fax status back to Pending. Please only use this Resend Prescription button when the Fax status reads Failed or if the pharmacy confirms that they need a new copy of the prescription.


  • The client will not get any notification emails regarding this prescription. Please advise the client directly about the prescription.
  • The patient must contact the pharmacy to confirm the pick-up date and make a payment. If the patient would like a copy of the prescription, you as the provider can download the pdf, and attach the pdf to the appointment via “Attach a file”. (add article on how to attach a file)

Please let us know if you have any further questions by contacting Technical Support at support@oncallhealth.ca or 1 888 687 9288 ext 1.

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