If your clients are concerned about their privacy and wish to anonymize their name that shows when when joining a group session or a one-on-one session, please refer to the following instructions when creating the appointments.
Create a new Roster Contact with the client's full name and other information for your record-keeping purposes. Full instructions on creating a new Roster contact can be found here.
Create a new appointment with the client. However, when entering the participant name in the appointment creation card, enter an anonymized or abbreviated (i.e. you may want to use the initials J.S for John Smith instead of using their full name).
When the client joins their session, the name that was entered as "Participant name" when creating the appointment will show up. The name that is saved in their Roster Contact will not be used. ("test" is the name used in the example below, "Preview" is where you are supposed to see yourself)
Please note: The same rule applies to Messaging sessions as well. Participant name will be the name that is reflected when the participant joins a session.
If you have any questions, feel free to contact Technical Support at email@example.com.