OnCall Health | Customer Support Portal

How can we help?

Search

How To Join A Video Call Using Your Internet Browser

Article author
Jasmine Laciste
  • Updated

Welcome to our help center guide on joining your video appointment using your browser! We're here to make the process as friendly and straightforward as possible. Just follow these steps:

After logging in, you'll find your upcoming appointments. Remember, you can join your video appointment 10 minutes before the scheduled time. Look for the "Join Video Session" button and click on it.
appt_summary.png

Once you've clicked "Join Video Session," a prompt will appear asking you to "Launch Desktop Application." Don't worry, we have a better option for you!

launch_desk.png

Instead of launching the desktop application, simply click on "Cancel" when the popup appears. 

cancel1.png

A prompt will appear, suggesting you download Zoom. But here's the great news: you won't need to install Zoom on your device at all!

download.png

Now, you should see a prompt that allows you to join your meeting directly through your browser. Just click on "Join from Your Browser" and you're good to go!

Join.png

Another tab will open, asking for access to your microphone and camera. Don't worry, we need these permissions to ensure a smooth video experience. Simply click on "Allow" and enter your name in the provided textbox.

allow.png

Once you're in the meeting, make sure your camera and microphone are turned on and patiently wait for your provider to join you.

Congratulations! 🎉 You have successfully joined your video appointment!

Need A Hand? 🙋🏽🤔

If you encounter any issues, don't hesitate to reach out to our friendly support team. We're here to lend a hand and resolve any concerns you may have.

Support_Ticket.png

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.