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How To Use Zoom As A Patient

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This checklist will ensure you have everything you need to meet with your provider or clinic using OnCall!

  • 📆  Schedule: Start by scheduling an appointment with your care provider or clinic. 

    • If your provider is not using Zoom, please follow these instructions. 

  • 📲  App Download: Download the Zoom desktop app for your computer or the OnCall Health mobile app for your phone/tablet. You will receive an email that will prompt you to download and install the app.

    • Alternatively, you can connect online from your web browser.

    • To do this download or update to the most recent version of Google Chrome.

      💡 Please note: Internet Explorer and mobile browsers are not compatible with OnCall.

  • ⚙️  Hardware Check: Through the Zoom app preferences, you can test your connected webcam and microphone. 
    • Zoom will always use your default device input. (Connected Webcam and Microphone) 

  • 🩺  Go Live : Up to 10 minutes prior to your scheduled appointment, please click on Join Video Session which will automatically open OnCall's secure Zoom instance. 🎉


    • You will be prompted to launch zoom. Click on Open Zoom Meetings to begin your session

Should you have gone through all these steps and still be having issues, feel free to reach out to our Support Team: support@oncallhealth.ca.  We happily stand by to lend a hand!

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