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How To Use Zoom As A Patient

Article author
Sid S.
  • Updated

This checklist will ensure you have everything you need to meet with your provider or clinic using OnCall!

  • 📆  Schedule: Start by scheduling an appointment with your care provider or clinic. 

    • If your provider is not using Zoom, please follow these instructions. 

  • 📲  App Download: Download the Zoom desktop app for your computer or the OnCall Health mobile app for your phone/tablet. You will receive an email that will prompt you to download and install the app.

    • Alternatively, you can connect online from your web browser.

    • To do this download or update to the most recent version of Google Chrome.

      💡 Please note: Internet Explorer and mobile browsers are not compatible with OnCall.

  • ⚙️  Hardware Check: Through the Zoom app preferences, you can test your connected webcam and microphone. 
    • Zoom will always use your default device input. (Connected Webcam and Microphone) 

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  • 🩺  Go Live : Up to 10 minutes prior to your scheduled appointment, please click on Join Video Session which will automatically open OnCall's secure Zoom instance. 🎉

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    • You will be prompted to launch zoom. Click on Open Zoom Meetings to begin your session
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Should you have gone through all these steps and still be having issues, feel free to reach out to our Support Team: support@oncallhealth.ca.  We happily stand by to lend a hand!

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