OnCall Health | Customer Support Portal

How can we help?


How To Use OnCall Health's Zoom for Healthcare Video Option

Article author
Anthony Ivanovsky
  • Updated

This checklist will ensure you have everything you need to start seeing your clients using Zoom and OnCall Health!

To have Zoom enabled as the video processor for your account, kindly reach out to our support team: support@oncallhealth.ca.  Should you already have Zoom enabled, continue to follow the instructions below. 

📆  Schedule: Start by creating a new video appointment with your client.

Once Zoom is enabled for your account, all appointments will use Zoom as the video processor. 

📲  App Download: Download the Zoom desktop app for your computer or the OnCall Health mobile app for your phone/tablet. Your patients will receive an email that will prompt them to download and install the app.

Alternatively, you can connect online from your web browser.

To do this download or update to the most recent version of Google Chrome and remind your client to do the same.

💡 Please note: Internet Explorer and mobile browsers are not compatible with OnCall.


⚙️  Hardware Check: Through the Zoom app preferences, you and your patients can test your connected webcam and microphone. 

Zoom will always use your default device input. (Connected Webcam and Microphone) 



🩺  Go Live : Up to 10 minutes prior to your scheduled appointment, please click on Join Video Session which will automatically open OnCall's secure Zoom instance. 🎉


Should you have gone through all these steps and still be having issues, feel free to reach out to our Support Team: support@oncallhealth.ca.  We happily stand by to lend a hand!

Was this article helpful?



Please sign in to leave a comment.