OnCall Health | Customer Support Portal

How can we help you today?

Search

How To Use Zoom For Your Practice

Article author
Anthony Ivanovsky
  • Updated

This checklist will ensure you have everything you need to start seeing your clients using Zoom and OnCall Health!

2021-04-23_10.39.58.gif

 

To have Zoom enabled as the video processor for your account, kindly reach out to our support team: support@oncallhealth.ca.  Should you already have Zoom enabled, continue to follow the instructions below. 

 

  • 📆  Schedule: Start by creating a new video appointment with your client.

    • Once Zoom is enabled for your account, all net new appointments will use Zoom as the video processor. 

  • 📲  App Download: Download the Zoom desktop app for your computer or the OnCall Health mobile app for your phone/tablet. Your patients will receive an email that will prompt them to download and install the app.

    • Alternatively, you can connect online from your web browser.

    • To do this download or update to the most recent version of Google Chrome and remind your client to do the same.

      💡 Please note: Internet Explorer and mobile browsers are not compatible with OnCall.

  • ⚙️  Hardware Check: Through the Zoom app preferences, you and your patients can test your connected webcam and microphone. 
    • Zoom will always use your default device input. (Connected Webcam and Microphone) 

      CleanShot_2021-04-23_at_10.56.01.pngCleanShot_2021-04-23_at_10.56.24.png
  • 🩺  Go Live : Up to 10 minutes prior to your scheduled appointment, please click on Join Video Session which will automatically open OnCall's secure Zoom instance. 🎉

 

Should you have gone through all these steps and still be having issues, feel free to reach out to our Support Team: support@oncallhealth.ca.  We happily stand by to lend a hand!

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.