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How To Join Your Video Appointment [SVC]

Article author
Anthony Ivanovsky
  • Updated

If you're using OnCall's Secure Video Client (SVC), these instructions will walk you through joining your video appointment and connecting with your client. If you're using OnCall Health's custom implementation on Zoom for Healthcare, click here.

To begin, ensure your mobile device, desktop, or laptop computer has a reliable internet connection. For a successful appointment try and sit as closest to your router as possible.  Click here to see if your internet speed meets the minimum requirements. 

Start by creating a new video appointment with your client. Practices using our Secure Video client, may nee to update their SVC software upon login. 

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Next, login to your account either through the Google Chrome web browser or the OnCall mobile app. Then download a fresh copy of SVC (Secure Video Client) using the link for your operating system. 

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Before you join your video session you can also test your webcam and microphone to ensure you are ready for your appointment. 

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Now that our account is setup, and we've downloaded a fresh copy of the Secure Video Client let's go ahead and join our video appointment.  You can do so by pressing the 'Join Video Session' button 10 minutes before your appointment. 

Click Here For Mobile Instructions: 📱


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As soon as you click join, you will be brought to the appointment launch page.  From there, click on launch desktop application and open Secure Video Client.  If you're having trouble using the video client, you can continue using your web browser to join your appointment through the Chrome web browser.

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Mobile App:

If you're using a mobile device such as a phone or tablet, similar instructions apply! Simply tap on 'Join Video Session' 10 minutes before your appointment is set to start.  If asked to give access to your camera and microphone, please click ALLOW to both.

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Need A Hand?

Should you have gone through all these steps and still be having issues, feel free to reach out to our Support Team - We happily stand by to lend a hand!

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