Marking appointments as complete is crucial for accurate analytics and billing, if you're billing your clients through our platform. Completing appointments triggers important billing events such as a credit charge and the automated delivery of an invoice.
Follow the steps below to ensure that you are successfully completing an appointment with your client(s).
Navigate to the Appointments page and find an appointment that needs to be completed. Click the green Complete button.
If you're already on the Appointment Summary page, because you are in the process of finishing up an appointment, scroll to the bottom of the page. If you're billing your clients through our platform, you'll see three buttons available: Complete, Charge no-show fee, and No charge.
Clicking Complete will prompt a new window that will ask you to confirm, complete the appointment, and charge any applicable fees. Click Complete to finish.
Clicking the No-Show button will prompt a new window that will ask you to confirm, complete the appointment, and charge any applicable no-show fee. No-show fees are set at the division level and can be configured as a set amount or a percentage of the appointment fee.
If you have questions about your organization's no-show fees or need to make any changes to the fees, please contact your account admin or connect with OnCall Health's customer success team.
Clicking on No Charge will not prompt a double confirmation, so please ensure you are careful to only click this button when you wish to waive the fee for a given session.
Once an appointment is completed, your clients will receive an email with an attached invoice, if applicable.
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Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!