OnCall Health | Customer Support Portal

How can we help?

Search

How to configure Custom Appointment Fields

Article author
Ly Do
  • Updated

Custom Appointment Fields are fields that can be added to an appointment summary that are specific to a participant and the appointment. Custom appointment fields can be used for entering information like billing codes, referral sources, or the primary reason for their visit. 

In this article, we will walk you through how to create Custom Appointment Fields for your clinic or organization. Please contact your Account Manager to enable this feature if you don't already have it. 

How to add a custom appointment field?

  • Navigate to the "Configuration" section on your account and Navigate to the "Custom Appointment Fields" tab

    mceclip2.png
  • Click on "New custom appointment field" to start creating custom fields

    mceclip8.png
  • Choose the type of field you want to create between "Text input" and "Multi-select"

    mceclip9.png

  • Choose the division(s) you want to apply this field to by clicking on the "Add +" button (if you want to apply to a few of all divisions you are a part of) or "Apply to all divisions" (if you want to apply to all divisions that you are a part of)

    mceclip10.png
  • Click "Save" after you finish entering the custom appointment field name and options (if applicable)

    mceclip11.png

What is the difference in configuring "Text input" and "Multi-select" fields?

1. Text input fields

  • A text input field would allow providers and coordinators to enter open text, so it would be suitable for fields such as "Primary Reason for Appointment."
  • In order to configure text input fields, you will need to add a field name or the question that you want to collect input

    mceclip1.png


    mceclip0.png

2. Multi-select fields

  • Multi-select field would allow providers and coordinators to choose one ore more options from a drop down list, so it would be suitable for fields like "Billing codes", "Attendance", "Referral Source", etc
  • In order to configure multi-select fields, you will need to add a field name as the question that you want to collect input, as well as options that other staff members can choose to answer it

    mceclip2.png


    mceclip3.png

Side Notes

  • What is a division?
    A division is a combination of providers, coordinators, and admins that work together in certain conditions such as; in the same state or physical location, the same type of service such as Primary Care, Mental Health, etc. Depending on your team’s structure, your Account Manager may suggest different setups for your divisions. When applying fields to the divisions, please make sure that the field is appropriate to be applied to appointments that take place in any applicable divisions. 
  • Once you finish adding custom appointment fields, you can determine whether the field is mandatory or optional via the Configuration page

    Configuration___Default1.jpg
  • If a field is mandatory, you will need to add an input in the field before being able to complete the appointment. If the field is optional, you can complete the appointment without answering the custom appointment field(s)
  • You can delete or edit the fields by clicking on the ellipsis icon in the "Settings" column

    Image_from_iOS__35_.png

After you create and add custom appointment fields to the appropriate divisions, you and your colleagues can start applying them to appointments accordingly. For more instructions on how to apply these fields to appointments, please refer to this article

 

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.