OnCall Health | Customer Support Portal

How can we help?

Search

Not Accepting Email & Password On Mobile

Article author
Jasmine Laciste
  • Updated

Overview πŸ“–

If you're having trouble logging into your account on your mobile device, don't worry! We've got simple steps to help you get back in quickly. Just follow these instructions. πŸ”“

Step 1: Update Your App

Make sure you have the latest version of our app installed on your device. Click the right link below to install it:

iOS_and_iPad.png Β  Β  Β  Β Β Android.png

Step 2: Check Your Email Address

It's important to type your email address correctly. No spaces should be in the address, not even at the end. Spaces can stop you from moving forward. Here's a helpful tip:

  • Type your email slowly
  • Check the end of your email and press backspace if needed

Step 3: Reset Your Password

If nothing seems to work, don't worry! You can reset your login details and create a new password. Just follow this article for guidance. Once you do this, watch out for an email from us. You'll be back in your account in no time!

Need More Help? πŸ™‹πŸ½πŸ€”

Followed all the steps, and still facing issues? Feel free to contact our support team. We're here to help you! Just reach out, and we'll get things sorted. πŸ™‹πŸ½πŸ€”

Support_Ticket.png

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.