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Not Accepting Email & Password On Mobile

Article author
Dennis Myl
  • Updated


The following troubleshooting steps will get you back into your account on mobile quickly and with ease!  If you're having trouble logging into the mobile app following the instructions below will help troubleshoot. πŸ”“

Guide πŸ“–

To begin, ensure you have the latest version of the app installed. You can click the applicable link below to install it for your device

iOS_and_iPad.png      Android.png

Next, confirm there are no spaces between or at the end of your email address.  Spaces will result in you not being able to click the next button to log in. 
Pro Tip: Type your email slowly and do not use autofill, check the end of the email and hit backspace.  

If all else fails, not to worry!  You can follow this article to reset your credentials and create a new password for your account.  Look out for the email, and you'll be back in your account in no time.

Need A Hand? πŸ™‹πŸ½πŸ€”

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!



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