Overview

If your provider is using the Secure Video Client (SVC), these instructions will walk you through joining your video appointment.

Quick Links ⚡️

Step One: Hardware Setup 🌎

Step Two: App Download ⬇️

Step Three: Joining Video Appointments 📹

Secure Video Client Guide

Step One: Hardware Setup 🌎

To begin, ensure your mobile device, desktop, or laptop computer has a reliable internet connection. For a successful appointment, try and sit as close to your internet router as possible. Click here to see if your internet speeds meet the minimum requirements.

Step Two: App Download ⬇️

Desktop/Laptop 🖥

Login to your account. Once logged in, download the Secure Video Client (SVC) linked below based on your operating system.

Once you've logged in to your account, click Your Name > Test your webcam and microphone.

Follow the on-screen instructions to test your microphone and webcam prior to your appointment. 

Android/iOS 📱

Download the corresponding app linked below based on your mobile device.

Before joining your video session, please test your microphone and webcam to ensure you are ready for your appointment.  

Step Three: Joining Video Appointments 📹

Now that you've setup your account and downloaded the appropriate software, it's time to join your video appointment. You can join your appointment 10 minutes prior to your scheduled time. 

Desktop/Laptop 🖥 (click here for Android/iOS 📱)

When it's time for your appointment, click the "Join Video Session" button

You will be prompted to launch the desktop application, click on "Launch Desktop Application"

Another window will open prompting you to open the Secure Video Client, click "Open Secure Video Client"

If this is your first time using the Secure Video Client (SVC), you will be prompted to allow the use of your microphone and camera. Hit "OK" on both windows. 

Android/iOS 📱

When it's time for your appointment, click the "Join" button

You may be asked to give access to your microphone and camera, click "ALLOW" for both

Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!