Welcome to our helpful checklist that will ensure you have everything you need to meet with your provider or clinic virtually.

Schedule 🗓

First, let's schedule an appointment with your care provider or clinic. Please reach out to your provider to get scheduled for a session.

App Download ⬇️

To make your virtual experience seamless, download the Zoom app for your computer or the appropriate mobile app on your phone/tablet. If you haven't received an email guiding you through this process, simply click on one of the following tiles based on your operating system.

Hardware Check ⚙️

Before meeting with your care provider or clinic, it's a good idea to test your microphone and camera settings through the Zoom app on your computer.

Here's how:

1. Log in to your account here 🇨🇦 or here 🇺🇸
2. Navigate to "Test webcam and microphone"
3. Follow the onscreen prompts to test your hardware

Go Live 🩺

You can join your virtual appointments up to 10 minutes prior to the start time. The "Join Video Session" button will be illuminated 10 minutes before your scheduled appointment.

Here's what to do:

1. Click on the "Join Video Session" button.
2. You will be prompted to open Zoom. Simply click "Open Zoom.us".

Congratulations! 🎉

You've successfully joined your video appointment! You're all set to connect with your care provider or clinic.

Need A Hand? 🙋🏽🤔

If you've followed all the steps but are still experiencing issues, don't worry. Our support team is here to assist you. Please feel free to reach out, and we'll be more than happy to help!