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How To Join A Video Appointment On Your Mobile Device For The First Time

Article author
Dennis Myl
  • Updated

Overview

This guide will walk you through the steps needed to connect with your provider on a mobile device

Quick Links ⚡️

Appointment Creation 🗓

Setting a Password 🔐

App Download ⬇️

Logging In 👤

Joining Your Video Appointments 📹

Appointment Creation 🗓

Once your provider or clinic books you in for an appointment, you'll receive an email notification. You'll be prompted to create a password, click on "HERE" to get started

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Setting a Password 🔐

You'll be redirected to a page to create a password. Enter in a complex but memorable password.

Your appointment will also be displayed on this screen. 

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App Download ⬇️

Once you've successfully set a password for your account, you'll be prompted to download the app your provider will use to connect with you

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If you are not prompted to download an app, please follow the links below based on your device

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Logging In 👤

Once downloaded, open the app and log in with your email and password

After logging in, you'll see a list of all your upcoming appointments

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Joining Your Video Appointments 📹

10 minutes prior to your scheduled appointment, the "Join" button will be illuminated

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Once clicked, you may be asked to provide access to your camera and microphone. Click "OK" to both prompts

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Congratulations! 🎉

You've successfully joined your video appointment!

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Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!

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