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How To Join A Video Appointment On Your Mobile Device For The First Time

Article author
Dennis Myl
  • Updated


This guide will walk you through the steps needed to connect with your provider on a mobile device

Quick Links ⚡️

Appointment Creation 🗓

Setting a Password 🔐

App Download ⬇️

Logging In 👤

Joining Your Video Appointments 📹

Appointment Creation 🗓

Once your provider or clinic books you in for an appointment, you'll receive an email notification. You'll be prompted to create a password, click on "HERE" to get started


Setting a Password 🔐

You'll be redirected to a page to create a password. Enter in a complex but memorable password.

Your appointment will also be displayed on this screen. 


App Download ⬇️

Once you've successfully set a password for your account, you'll be prompted to download the app your provider will use to connect with you


If you are not prompted to download an app, please follow the links below based on your device


Logging In 👤

Once downloaded, open the app and log in with your email and password

After logging in, you'll see a list of all your upcoming appointments


Joining Your Video Appointments 📹

10 minutes prior to your scheduled appointment, the "Join" button will be illuminated


Once clicked, you may be asked to provide access to your camera and microphone. Click "OK" to both prompts


Congratulations! 🎉

You've successfully joined your video appointment!


Need A Hand? 🙋🏽🤔

Followed all the steps but still having issues? Feel free to reach out to our support team, we're more than happy to help!


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